Customer Service NVQ


Course Objectives
Train to Gain in Customer Service is designed specifically to:

  • Help your staff build on personal strengths by focusing training and development on the areas in which personal development is required
  • Develop specific customer service skills within the natural work environment
  • Recognise the competencies and skills required to provide effective levels of customer service.

 

 

Course content
The Customer Service NVQ Level 2 programme comprises seven units, two of which are mandatory and five optional. These follow different themes that add value to the way your staff work and to the relationship your business enjoys with your customers.

Mandatory units
Unit 101 - prepare yourself to deliver good customer service
Unit 105 - provide customer service within the rules.

Themes

  • Impression and image
  • Delivery
  • Handling problems
  • Development and improvement.

Six visits take place in your workplace during the qualification period by an assigned assessment officer. The delivery of Train to Gain qualifications takes a flexible approach over a set period of time. Detailed learning aims are agreed with you and your employees.

Duration
Between six and nine months, dependent on individual requirements.

Interested?
You are just a step away from adding value to your organisation.

Talk to one of our friendly, experienced Recruitment Officers now on 0870 770 7107.

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